We take privacy seriously—especially in an online entertainment environment where accounts, payments, and verification may be involved. This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we share it, how long we keep it, and what choices you have.
If you do not agree with any part of this Privacy Policy, please stop using this website and related services.
This Privacy Policy applies to:
the Sulit777 website and related pages (including landing pages, promotional pages, and support entry points), and
services we provide or support, such as account access, customer support, transaction guidance, identity verification (KYC, where applicable), and risk control.
This Privacy Policy does not apply to third-party websites or services you may access via links from our site (for example, third-party payment providers, social platforms, or external links). Those parties handle data under their own privacy policies.
Depending on how you use our site/services, we may collect:
Account information: name (or nickname), phone number/email, login credentials (passwords are stored using secure, non-reversible methods)
Support communications: messages and attachments you send via live chat, tickets, email, or other support channels
Verification (KYC) information (if required): identity documents, selfies/liveness checks, date of birth, address, and payment/withdrawal details needed to verify identity and prevent fraud
Partner/agent application information (if you apply): contact person, channel type, promotional methods, and settlement details
Please do not send sensitive information that is unrelated to your request (for example, full card details or banking passwords) through support chat.
When you visit or use our site, we may automatically collect:
Device & technical data: IP address, browser type, device identifiers, operating system, language, and time zone
Usage data: pages viewed, clicks, session duration, referrer URLs, error logs, and attribution parameters (e.g., UTM tags)
Cookies & similar technologies: used for login/session integrity, preferences, analytics, and security (see Section 6)
In limited situations, we may receive data from:
Payment/transaction providers: transaction status, risk flags, chargeback/refund indicators (typically not full payment instrument details)
Verification, anti-fraud, and risk providers: verification results and suspicious activity indicators
Analytics tools: aggregated or pseudonymous usage metrics (e.g., page views, conversion events)
We use information for purposes including:
Provide and maintain services (registration, login, account access, service continuity)
Transaction and payment support (deposit/withdrawal guidance, transaction notices, reconciliation, and required risk control)
KYC, anti-fraud, and risk control (prevent multi-account abuse, identity misuse, fraudulent activity, abnormal transactions, and other misuse)
Customer support (responding to requests, handling disputes, maintaining support records)
Security and stability (detecting abuse, patching vulnerabilities, access control, audits, and incident response)
Analytics and improvement (understanding usage patterns to improve experience and reduce errors)
Marketing and communications (where permitted) (service notices, updates, promotions, partner invitations; you can opt out where applicable)
We do not sell your personal information. We may share limited information only when necessary:
Service providers and vendors (hosting, CDN, security, analytics, support systems, verification, payment services) strictly to operate and improve services
Legal and compliance requirements (court orders, lawful requests from authorities, or legal processes)
Prevent harm and fraud (to protect users, our team, and the integrity of the platform, including investigation of abuse or attacks)
Business transfers (merger, acquisition, or restructuring). If this occurs, we will take reasonable steps to protect your information and provide notice when appropriate.
We do not keep personal information forever. Retention depends on:
what is necessary to provide services,
legal, accounting, tax, and anti-fraud obligations, and
reasonable needs for dispute handling and risk control.
When information is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it.
We may use cookies and similar technologies for:
Strictly necessary cookies: login/session integrity, security, fraud prevention (disabling these may break site functionality)
Preference cookies: language and UI settings
Analytics cookies: understanding traffic and usage to improve services
Marketing cookies (if used): measuring campaign performance and optimization (you can limit these through browser settings)
You can refuse or delete cookies via your browser settings, but some features may not function properly.
Depending on your jurisdiction, you may have rights to:
request access to your personal information and receive a copy,
request correction of inaccurate data,
request deletion or restriction of processing under certain conditions,
opt out of marketing communications, and
object to certain processing (including some automated decisions, where applicable).
To protect you from fraud, we may need to verify your identity before processing certain requests.
We use reasonable technical and organizational measures to protect information (e.g., access controls, encryption where appropriate, monitoring, and audits). However, no system can guarantee 100% security. If you suspect unauthorized access or account misuse, contact support as soon as possible.
Our website and services are intended only for users of legal age in their jurisdiction. If we become aware that a minor has provided personal information, we will take reasonable steps to restrict access and remove the information where appropriate.
To operate services, information may be processed in countries or regions outside your own. Where applicable, we require reasonable safeguards from vendors and service providers to protect information during cross-border processing.
We may update this Privacy Policy due to service changes, legal requirements, or risk control needs. Updates will be posted on this page with a revised “Last Updated” date. If changes are material, we will provide notice in a reasonable manner (such as a site notice).
If you have questions about this Privacy Policy, want to exercise your rights, or need help with a privacy request, contact us via:
Official support entry: https://tawk.to/chat/696b107054ac551981dbb429/1jf53gec1
Email: [email protected]
Suggested subject: “Privacy Policy / Data Request”
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